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Shipping & Returns
PAYMENT
You can pay for your order through Klarna, Vipps, PayPal or Stripe.
After placing an order you will receive order confirmation to you email address.
Please note that Love Lolina does not cover the cost of local taxes, as well as any customs duties. Duties and taxes are automatically calculated at the checkout. For orders to Norway and Sweden, VAT and customs duties are included in the purchasing price.
DELIVERY
Worldwide shipping in 1-3 business days.
Shortly after you have placed your order you will receive an order confirmation on email. You will receive an email with your delivery confirmation and tracking information as soon as your order is handled.
Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.
HeltHjem - Delivery to a Pick-up Point
Delivered to a pick-up point in 1-3 business days.
HeltHjem - Home Delivery
Delivered in 2-5 business days. Delivered to mailbox/door before 7am Monday-Friday. The package is tracked all the way, no signature is required. You will receive a text message when your package is delivered. Please note that bigger packages will be delivered to the nearest pick-up point.
UPS
Delivered in 2-3 business days. For orders to countries outside of Norway, orders are primarily shipped with Delivered Duty Paid (DDP). Duties and taxes are automatically calculated at the checkout.
Please note that Love Lolina does not cover the cost of local taxes, as well as any customs duties. For orders to Norway and Sweden, VAT and customs duties are included in the purchasing price.
Instabox
Delivered in 2-3 business days. Estimated delivery date will be shown at the checkout.
Porterbuddy
Delivered in 1-3 business days. Estimated delivery date will be shown at the checkout.
SHIPPING COSTS
Our shipping cost starts at 59NOK/6EUR, depending on which delivery method you choose.
If the package is not collected from the post office within 2 weeks the package will be returned to us and refunded. You will be charged with a fee of 250NOK/25EUR.
HOW TO RETURN
For Norwegian orders register your return via the link provided below to obtain a return label. Once packed, kindly drop off the parcel at your nearest PostNord postal office. We highly advise taking a picture of the receipt upon delivering the return package for your records.
Register your return here: https://my.postnord.no/return?q=lovelolina
For international orders, please reach out to us at customercare@lovelolina.com to receive a UPS return label.
Please note that Love Lolina does not cover the cost of return shipping.
Please note that Love Lolina does not cover the cost of local taxes, as well as any customs duties. For orders to Norway and Sweden, VAT and customs duties are included in the purchasing price.
RETURNS & REFUNDS
If you wish to return an item, it must be sent back within 14 days of receiving your order. If you are an EU customer, you may exercise your statutory right of withdrawal within 14 days of receiving your order in accordance with EU consumer law. Returns sent after this period may not be accepted.
To be eligible for a refund, all items must be returned in their original condition, with all tags attached.
Once your return has been delivered to our warehouse, please allow up to 7 days for it to be processed. All returned items are carefully inspected before a refund is approved.
Please note that Love Lolina reserves the right to reject returns if items show signs of wear, damage, stains, perfume, or any other scent. If a returned item does not meet our return requirements, it will be sent back to you, and you will be notified by email.
Once your return has been approved, please allow up to 7 days for your refund to be processed. You will receive a confirmation email once the refund has been completed.
Refunds are always issued to the original payment method. If you paid by credit card or PayPal, the refund will be credited back to the same account. If you paid with Klarna, your invoice will be updated accordingly, and any payments already made will be refunded by Klarna within 10 working days to the card used for the original purchase.
EXCHANGES
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at customercare@lovelolina.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.